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Problems
and Solutions
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The
solution to one problem is probably not the same as the solution to
another, even similar problem.
The challenge is to make sure that the problem you are trying to
solve is actually the same as another problem, you already have a
solution for.
There are two areas where differences in business problems can lead to
major and significant differentces in solution requirements.
- The underlying business model. Each enterprise usually does
things differently, even if in the same business. They also tend to
manage their business differently.
- Scale, availability and dispersion. Scale refers to the
size of the business, availability to the hours the business
systems are operational (and not just to the customer, sometimes
internal systems have an availability that is significantly
different from external ones) and dispersion refers to the geographic
location of the various business offices tec.
Even small differences in business problems can lead to totally
different solutions. The danger is that a vendor with his solution may
convince a business that, because he has solved one business problem he
can solve another. Vendors are not concerned with problems, only with
selling their solutions. teh same goes for consultants who believe that
their bag of tricks, which have worked in one area will work in another.
Which is why you should always understand your problem and why it might not tbe the same as the one a potential vendor has solved.
Bernard
Robertson-Dunn, 2011
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